Welcome to Fashion Clothing Store’s FAQ section, where we answer your most pressing questions about our bold, fashion-forward collections and seamless shopping experience. Whether you’re looking for statement lingerie, playful costumes, or timeless wardrobe essentials, we’ve got you covered.

Product Questions

Q: What types of products do you offer?
A: We specialize in fashion-forward apparel and accessories including lingerie, bodysuits, costumes, dresses, hoodies, jewelry, and home goods. Our collections feature signature Bunny motifs and affordable luxury pieces designed for confident individuals.
Q: Do you offer plus sizes or men’s clothing?
A: Yes! We have a dedicated “Men” section and offer inclusive sizing across many of our collections. Check individual product pages for specific size availability.
Q: How can I care for my delicate lingerie or jewelry items?
A: Each item comes with care instructions. Generally, we recommend hand-washing delicate pieces and storing jewelry separately to prevent scratches. Your items arrive with protective packaging to help maintain their quality.

Shipping & Delivery

Q: Where do you ship from and how long does delivery take?
A: All orders ship from our warehouse at 523 Adonais Way, Dunwoody, US. Processing takes 1-2 business days. Delivery times:
– Express: 10-15 days via DHL/FedEx ($12.95 flat rate)
– Standard: 15-25 days via EMS (free for orders over $50)
Q: Do you ship worldwide?
A: Yes! We ship globally except to some Asian and remote areas. During checkout, enter your address to confirm availability.
Q: Can I track my order?
A: Absolutely! Express shipments include full tracking via DHL/FedEx. For EMS shipments, tracking may be available depending on your location. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

Q: What’s your return policy?
A: We offer easy returns within 15 days of delivery. Items must be unworn, undamaged, and in original packaging with tags attached. Simply email [email protected] to initiate your return.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 5-7 business days. The timing depends on your payment method and bank processing times.
Q: Can I exchange an item for a different size?
A: Currently, we process returns rather than direct exchanges. You’re welcome to return the original item and place a new order for your preferred size.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Q: Do you offer gift cards or store credit?
A: Currently we don’t offer gift cards, but we’re considering this for future updates! Follow us on social media for announcements.

Customer Service

Q: How can I contact customer service?
A: Our fashion-forward support team is ready to help at [email protected]. We typically respond within 24-48 hours.
Q: What’s the best way to qualify for free shipping?
A: Pro tip: Combine items from different collections like pants, dresses, and home goods to reach the $50 minimum for free standard shipping. It’s the perfect opportunity to explore more of our bold styles!
Q: Do you offer styling advice or outfit recommendations?
A: While we don’t currently offer personal styling services, our collections are carefully curated to mix and match effortlessly. Follow us on social media for outfit inspiration!

Still have questions? Our team is always here to help you shop with confidence at Fashion Clothing Store. Email us at [email protected] and we’ll ensure your experience matches the sophistication of our collections.