At Fashion Clothing Store, we want you to love your bold fashion choices as much as we do. If something isn’t quite right with your purchase of our lingerie, costumes, or apparel, we’re here to make it right with our hassle-free returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with tags attached
  • Items must be in their original packaging
  • Proof of purchase or order number is required

Note: For hygiene reasons, the following intimate items from our collections are non-returnable unless defective:

  • Bras & Panties
  • Lingerie
  • Underwear & Socks
  • Bodysuits (without protective liner)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Fashion Clothing Store items:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your return/exchange request (see template below)
  2. Once approved, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions
  3. Pack your items securely in the original packaging, including the RMA number clearly visible on the outside
  4. Ship your return to our warehouse at the address provided in your RMA email
  5. For exchanges, please indicate your desired replacement item in your initial email

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival), we’ll process your refund or exchange:

  • Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after approval
  • Bank Processing: Additional 3-10 business days depending on your financial institution
  • Exchanges: Your replacement item will ship within 1-2 business days after return approval

Original shipping fees are non-refundable, except in cases of our error.

Return Request Email Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Fashion Clothing Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • For exchanges: Desired replacement item: [Product Name, Size, Color]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Damaged or Defective Items

If you receive a damaged or defective item from our collections (including costumes, dresses, or accessories), please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a free replacement or refund.

International Returns

For our international customers (excluding certain Asian/remote areas), please note:

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD to your original payment method
  • Processing times may be slightly longer for international returns

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] or by mail at:

Fashion Clothing Store
523 Adonais Way
Dunwoody, US 30338

We appreciate your trust in our bold fashion collections and strive to make every shopping experience as stylish and seamless as possible.